Monday, 10 May 2010

Ms Angry to Ms Proud in 48 hours

Friday morning I found our Internet was down – being an IT company we are dead in the water without it. I phoned our ISP (note this stands for Internet Service Provider) who duly did the line checks and found nothing wrong. He told me that before anyone would send an engineer out we had to replace our router.

Not an unreasonable request I suppose except that I informed them that our neighbour was also down. What was the likelihood of two routers going ‘ping’ at the same time?

Apparently this information was irrelevant and had nothing to do with our issue. To me it was obvious that they were following a problem solving ‘script’ and come hell or high water and even when provided with useful information, they had to ensure that each item was duly checked off the list. Sorry Madam, it MUST be your router, grrrrrrr.

An hour round trip to pick up a new router, ½ hour to configure and £80.00 later, low and behold… our Internet was still down. Apologies, but the earliest an engineer could be with us now was Monday. My response? Insert expletives here.  I would also like to know who is going to refund us the cost of purchasing the router - it doesn't make a very convincing objet d'art.

Sunday I did the Race for Life at Scolton Manor in Pembrokeshire, what a beautiful day in more ways than one. There was a little team of us and G8 also ran. It brought tears to your eyes reading some of the dedications pinned to the backs of most of the runners. I ran for one person in particular who never got the chance to grow old, but also for two or three survivors. As we began our running they played Heather Small’s “What have you done today to make you feel proud?” and for once I had an answer to that.

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