Friday morning I found our Internet was down – being an IT company we are dead in the water without it. I phoned our ISP (note this stands for Internet Service Provider) who duly did the line checks and found nothing wrong. He told me that before anyone would send an engineer out we had to replace our router.
Not an unreasonable request I suppose except that I informed them that our neighbour was also down. What was the likelihood of two routers going ‘ping’ at the same time?
Apparently this information was irrelevant and had nothing to do with our issue. To me it was obvious that they were following a problem solving ‘script’ and come hell or high water and even when provided with useful information, they had to ensure that each item was duly checked off the list. Sorry Madam, it MUST be your router, grrrrrrr.