Last Thursday we noticed our download speed had decreased from the normal heady heights of about 500 Kbps to about 90 if we were lucky. Although we were still receiving email, using Remote Desktop or the Internet generally was simply hopeless.
My heart sank (we've been through this frustrating process before).
We called our phone service provider. A BT engineer eventually spoke to us Saturday and although he tested the line and said it was fine (we had deduced that as we were talking on it and it was as clear as a bell), he said there was nothing else he could do for us. His hands were tied.
Why can they not join the dots?
Our ISP could tell there was a problem at the exchange in Maenclochog on the Thursday when we first raised the issue. Apparently though the powers that be have to wait for enough ISPs to call in and complain before they look further than the end of their nose. This can take a while in an area where there are fewer businesses using the Internet on a daily basis and the population is generally low. It took until Monday afternoon until we were back in business - literally.
This weekend it has dropped to a crawl again.
We are running an IT company in a very rural area. It is crucial we have broadband to operate. But no-one seems to care at BT. Come on UK PLC, we need to do better than this.
We spoke to our local MP's assistant after last weekend's debacle and it looks like we will be speaking to them again come Monday.